Delivery, payment and returns

We process and ship orders within the European Union from our logistics hub, and deliver to all countries within the European Economic Area (EEA): the EU member states, Norway, Iceland and Liechtenstein. Every parcel is insured, and the bottles are packed in gift boxes.

Delivery times typically range from 3 to 7 business days depending on the destination country. Exact shipping fees and estimated delivery windows are calculated at checkout.

All orders are processed within 1–2 business days. Delivery typically takes 3 to 7 business days depending on the destination country. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your shipment.

Orders are paid online, by bank card or through online banking, on the secure page of the Paysera payment system. We hand the order to the courier once it is paid.

In accordance with EU consumer protection laws, you have the right to withdraw from this contract and return your purchase within 14 days from the day you (or a third party designated by you) received the goods, without giving any reason.

Due to health protection and hygiene reasons, perfume products can only be returned if they are completely unused, undamaged, and in their original, unopened packaging (including the intact protective cellophane wrapping). If the protective seal has been broken, or the perfume has been sprayed even once, the product cannot be returned or refunded under Article 16(e) of the EU Consumer Rights Directive.

To start a return, write to support@kaiserperfume.com with your full name, order number and date of purchase. Return address: Friedrich-Wilhelm-Raiffeisen-Str. 30 B, 72770 Reutlingen, Germany. The full terms are on the Right of withdrawal page.

Every parcel is insured. If it arrives damaged, photograph the packaging and the bottle and write to us at support@kaiserperfume.com.